SITE SUITE, INC.
– PRIVACY POLICY
Last Updated: April 16, 2025
I. Introduction.
Site Suite, Inc., its owners, affiliates, partners, and subsidiaries (collectively, “we”, “our”, “us”, or “the Company”) are committed to protecting your (“you”, “your”, or the “User”) privacy rights and personal information while you are using our products and services, and we’d like you to understand how we collect, store, use, and disclose your personal information.
This Privacy Policy, which should be read and understood in conjunction with the Company’s Terms of Service, located at https://sitesuiteinc.com/terms-of-service/ (“Terms of Service”), applies when you interact with or use, without limitation, the Company’s websites, platforms, software, or applications (mobile or otherwise) (collectively, the “Site”), as well as the Company’s social media interactions, products, services, or otherwise (collectively, with the Site, the “Services”) in any manner, and when you interact with any Company personnel with respect to the Services. By using the Services, or by interacting with Company personnel, you agree to both the terms herein and those included in the Company’s Terms of Service (collectively, the “Agreement”).
IF YOU DO NOT AGREE TO ABIDE BY THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY OR TO THE TERMS SPECIFIED IN THE TERMS OF SERVICE, THEN PLEASE CLOSE YOUR BROWSER, APP, OR DEVICE IMMEDIATELY AND DO NOT USE OR ACCESS THE SERVICES.
When you visit the Site, we may collect certain information about your device, including your IP address, browser type, operating system, and referring pages. We also collect information about the pages you visit on the Site and the actions you take on the Site (such as clicking on links).
The way we process your personal information may also depend on the particular Services, functionalities, or experiences you use, your location, and applicable law.
For reference, your use of the Services may result in the Company directing you to third-party sites or applications. Such third parties may have their own respective privacy policies and terms, and you are highly encouraged to apprise yourself of your rights thereunder. For the avoidance of doubt, by using the Site or the Services, you acknowledge and agree that the Company, in its sole discretion, may use such third-parties to, e.g., assist in storing your information and providing services hereunder.
III. Information You Provide to Us.
Communications, feedback and survey data, and related data. When you create an account with us, reach out to us for support, give us feedback, participate in optional surveys, participate in product research, or otherwise interact or communicate with us, we may collect personal information, such as your name, email address, username, mailing address, employer, job title, phone number, and any other personal information you choose to share or that we require.
Marketing data. You may provide us with your contact information and preferences for receiving our marketing communications.
Device and contact data. If you grant permission in your device settings, certain features may have access to your device and contacts.
Financial Information. To engage in the Site and/or the Services, we may collect and store your financial information, such as, without limitation, your credit card number, debit card number, and/or bank account information.
Simulation Data. Any project parameters, site geometry, or user-specific design data that you submit to the Site or as part of the Services shall be reasonably protected and safeguarded by us in accordance with this Agreement. Specifically, except as provided in the Agreement, we shall not disclose such project parameters or user-specific design data to any third-party without your written consent (e-mail acceptable). Notwithstanding the foregoing, we may use, aggregate, and/or anonymize this information internally to, e.g., improve the Site or Services, help identify trends, improve system performance, and refine the underlying optimization models without compromising individual project details, and as otherwise noted in the “How We Use Your Personal Information” section herein.
Retention. Upon termination of a User’s account or subscription, the Company shall delete or de-identify User-uploaded project geometry and design files within a commercially reasonable period, unless retention is required by law, necessary to resolve disputes or enforce agreements, needed for legitimate backup or disaster-recovery processes, or the User requests earlier deletion, where available. Aggregated, anonymized data derived from User Content may be retained indefinitely for product improvement purposes.
We may automatically log personal information about you, your computer, or mobile device, and your interaction over time with the Services, such as:
We use the information we collect from you to, for example, and without limitation:
Beyond that, we may further use your information to (i) improve and develop our Services by, e.g., analyzing how they are used and interacted with, by assessing your use of and interactions with our Services and certain content you send or display through the Site, and by conducting data analytics to develop insights about you, your needs, and your preferences; and (ii) combine and anonymize information about your interactions with us to create aggregate, anonymized statistics for use in research, and for marketing, promoting, improving, and developing our Site and Services.
Additionally, we, our service providers, and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes to (i) market services, products, and experiences, as well as other, non-transactional communications via email, post, telephone, SMS, or push notifications, in accordance with your marketing preferences; and (ii) personalize your experience and tailor recommendations, advertising, and offers presented to you, including through the development of insights about you and your needs based on your interactions with the Site and Services.
Finally, we may use your personal information for compliance and protection issues, including, without limitation, to: (i) protect against misuse or abuse of our Services and ensure compliance with our Terms of Service; (ii) comply with legal and regulatory requirements; (iii) protect the rights, property, safety, or security of the Site, our customers, employees, or others, and prevent fraudulent or illegal activity; (iv) exercise our rights in the course of judicial, administrative, or arbitration proceedings; and (v) enforce, remedy, or apply our Terms of Service or other agreements.
If you would like to opt out of receiving such marketing and promotional materials, then please use our “unsubscribe” feature, as available, and/or please notify us of your decision to opt out by e-mailing info@sitesuiteinc.com.
We may share your personal information with third parties to help us use your information as described above. We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
Additionally, we may use advertising networks and other providers to display advertising on our Site or to manage our advertising on other sites. Our advertising partners may place Cookies (hereinafter defined) on affiliated or unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests and determine the effectiveness of such advertisements.
We may also share your personal information with third parties for legal reasons without your consent, including (i) when we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation, or legal process; (ii) to protect the rights, property, or safety of the Company, the Services, Site, our customers, or others; (iii) to enforce, remedy, or apply our Privacy Policy, Terms of Service, or other agreements; (iv) to prevent fraud, cybersecurity attacks, or illegal activity, or to protect or defend against same; (v) with regulatory agencies, including government tax agencies, as necessary to help detect and combat fraud and/or protect our customers, users, and/or the Site, or in required institutional risk control programs.
VII. Cookies.
We may use commonly used tools, such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”), to collect information about you (“Cookie Information”) so that we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers’ experiences. You have control over some of the information we collect from Cookies and Cookie Information and how we use it, detailed further in the “Your Rights” section, below.
VIII. Do Not Track Signals.
Some browsers send a “Do Not Track” signal. We do not currently respond to Do Not Track signals.
You have certain rights regarding your personal information. You may, e.g.:
To make any of these requests, please contact us at info@sitesuiteinc.com, and we will respond to your request as soon as possible and within a reasonable time.
Unless you specifically ask us to delete your personal information, we may retain your personal information as long as it is necessary to comply with our data retention requirements and/or as required by law. Even if you submit a deletion request, we may be required to maintain your personal information for as long as necessary to:
There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.
Additionally, if you are a citizen of the State of, e.g., California, Colorado, Connecticut, Virginia, or Utah, then you may have additional privacy lights that are not listed herein, including, e.g., the right to correction and deletion; the right to access all privacy information of yours that we have collected, etc. You are encouraged to research the privacy rights and protections that may be applicable to you—regardless of your state of domicile—and to stay apprised of such rights.
If you have any explicit questions about such rights or wish to enforce any of your legal rights, please contact us at info@sitesuiteinc.com with as much specificity and detail as possible, and we would be happy to assist you.
If you are accessing the Services from outside the United States, then you may have additional data protection rights not explicitly listed herein. If you are accessing the Services from within Europe (including, for purposes herein, the United Kingdom and the European Economic Area), then the Data Protection Act, General Data Protection Regulation, and similar statutes (collectively, for purposes herein, “GDPR”) may provide you with additional privacy protections and options regarding your personal identifiable information (“PII”), some of which are summarized herein for your convenience.
Specifically, the GDPR applies to PII (such as, e.g., your name, address, email address, IP address, payment details, etc.), and the Company, as the data collector, must have a “lawful reason” for storing or using such personal data, including, for example:
(i) consent (you have consented to the Company having your data);
(ii) contractual reasons (collection and storage of the personal data is required for contractual performance); and
(iii) it is necessary for the Company to use and store such PII for its “legitimate interest”.
With the aforementioned criteria in mind, by using the Services, you explicitly grant the Company the ability to use, access, and store your PII in accordance with the GDPR.
Notwithstanding the foregoing, due to the nature of the Company’s Services, the Company also has a “legitimate interest”, as detailed in the GDPR, to collect such PII and to use and store it in accordance with applicable law, our legitimate business purposes, and/or your expectations regarding the Services.
Despite its rights under the GDPR, the Company endeavors to minimize the amount of PII that it actually obtains or collects in the performance of its Services.
Additionally, you may have data protection and privacy rights pursuant to your Data Subject Access Rights under the GDPR, which may permit you to, e.g., withdraw consent, request a copy of your data, or request deletion of your data.
If you would like to do any of the aforementioned options, please e-mail us at info@sitesuiteinc.com and we will respond accordingly. Please note that a request to, e.g., withdraw consent or delete your data may affect your use of the Services, including potential ability to access the Services.
The Company shall retain your PII for as long as the Company maintains a legitimate interest in or need for such data or as long as applicable law permits, whichever is longer.
If you have any questions about your PII, the information that the Company has collected from you, or if you wish to exercise any of your rights under the GDPR or similar, applicable international law, please e-mail the company at info@sitesuiteinc.com.
We take security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, e.g.:
Accordingly, we use reasonable physical, technical, and organizational safeguards that are designed to protect your personal information. However, despite these controls, we cannot completely ensure or warrant the security of your personal information, and we explicitly disclaim any and all liability related to damages, losses, and issues related to or arising from your use of the Site or Services.
XII. Changes to This Policy.
We reserve the right to change the terms and conditions of this Privacy Policy at any time and in our sole discretion. You are responsible for checking, and explicitly agree to periodically check, the Agreement from time to time for any changes. The Company will endeavor. but shall not be obligated, to provide thirty (30) days prior notice of any material change. Notice may be provided in writing, electronically, or via the Site. If you do not wish to be bound by such change, you may discontinue using and terminate the Services before the changes become effective. If you continue to use the Services after the changes become effective, you will be bound by the changes.
XIII. Site and Services Not Intended for Minors.
The Site and Services are not intended for or directed to people under the age of 18, and we do not knowingly collect personal information from minors. If you believe we may have information from a minor, please contact us at info@sitesuiteinc.com.
XIV. Liability Waiver.
By using our Site or Services, you explicitly agree to the terms herein, and, accordingly, you further agree to release and forever discharge us from any claim whatsoever which arises or may hereafter arise on account of any service rendered or provided by us to you.
If you have any questions about this Privacy Policy or the Agreement in general, please contact us at info@sitesuiteinc.com.